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  • Julie-Anne Boudreau. Global Urban Politics: Informalization of the State
    Global Urban Politics: Informalization of the State
    Julie-Anne Boudreau
    In what ways has global urbanization affected the political process? This book offers a reflection on the transformations of urban politics worldwide in the past four decades, from interpersonal street-level politics to transnational governing institutions. Organized thematically, the book examines urban social movements, diversity politics, environmental politics and security politics at a global level and argues that living in an urban world calls for a profound rethinking of how we act politically. Through ethnographic incursions into the worlds of youth activists, domestic workers, rioters, barrio bandits and peripheral villagers, among others, from Mexico City and Hanoi to Montreal and New York, the book makes a number of theoretical propositions to redefine the field of urban political studies. Extending the view of urban politics beyond municipal and metropolitan institutions to the broader political process in cities, this book will be invaluable to advanced students and...
  • Julie-Anne Boudreau. Global Urban Politics: Informalization of the State
    Global Urban Politics: Informalization of the State
    Julie-Anne Boudreau
    In what ways has global urbanization affected the political process? This book offers a reflection on the transformations of urban politics worldwide in the past four decades, from interpersonal street-level politics to transnational governing institutions. Organized thematically, the book examines urban social movements, diversity politics, environmental politics and security politics at a global level and argues that living in an urban world calls for a profound rethinking of how we act politically. Through ethnographic incursions into the worlds of youth activists, domestic workers, rioters, barrio bandits and peripheral villagers, among others, from Mexico City and Hanoi to Montreal and New York, the book makes a number of theoretical propositions to redefine the field of urban political studies. Extending the view of urban politics beyond municipal and metropolitan institutions to the broader political process in cities, this book will be invaluable to advanced students and...
  • Jim Collins. Good to Great and the Social Sectors: A Monograph to Accompany Good to Great
    Good to Great and the Social Sectors: A Monograph to Accompany Good to Great
    Jim Collins
    We must reject the idea - well-intentioned, but dead wrong - that the primary path to greatness in the social sectors is to become "more like a business". So begins this astonishingly blunt and timely manifesto by leading business thinker Jim Collins. Rejecting the belief, common among politicians, that all would be well in society if only the public sector operated more like the private sector, he sets out a radically new approach to creating successful hospitals, police forces, universities, charities, and other non-profit-making organisations. In the process he rejects many deep-rooted assumptions: that somehow it's possible to measure social bodies in purely financial terms; that they can be managed like traditional businesses; that they can be transformed simply by throwing money at them. Instead he argues for radical new attitudes and strategies, using the analytical approach and clear thinking that lie at the heart of Good to Great.
  • Mirko Noordegraaf. Public Management
    Public Management
    Mirko Noordegraaf
    This major new text on the theory and practice of public management moves away from descriptive accounts of its evolution to provide a systematic treatment of the key paradigms of public management today. It examines their competing outlooks, values, tools and assumptions and – using a wide range of examples from different areas of management around the world – their implications for practice. The text sets out three contrasting 'logics' for management – performance, professionalism and politics – and shows how public managers act on the interplay between these for effective results. Relating all three logics to a wide range of diverse contexts – from police services to healthcare, social services to educational providers – the text shows how managers can simultaneously perform to a high standard, act professionally through their work, and cope with internal and external politics. Incorporating the latest theories and practices, this comprehensive book will appeal to readers...
  • Mirko Noordegraaf. Public Management
    Public Management
    Mirko Noordegraaf
    This major new text on the theory and practice of public management moves away from descriptive accounts of its evolution to provide a systematic treatment of the key paradigms of public management today. It examines their competing outlooks, values, tools and assumptions and – using a wide range of examples from different areas of management around the world – their implications for practice. The text sets out three contrasting 'logics' for management – performance, professionalism and politics – and shows how public managers act on the interplay between these for effective results. Relating all three logics to a wide range of diverse contexts – from police services to healthcare, social services to educational providers – the text shows how managers can simultaneously perform to a high standard, act professionally through their work, and cope with internal and external politics. Incorporating the latest theories and practices, this comprehensive book will appeal to readers...
  • June Burnham, Sylvia Horton. Public Management in the United Kingdom
    Public Management in the United Kingdom
    June Burnham, Sylvia Horton
    From the 'Third Way' reforms of the 1990s to today's prospect of a post-bureaucracy era, the management of the UK's public services has been radically overhauled in recent decades. This important new text provides a complete introduction to the key themes and developments in public management and the changing relationship between governments, public service providers and the public. June Burnham and Sylvia Horton examine the key components of public management in the UK, including strategic management and the introduction of new performance management techniques as well as financial and human resources management. The book assesses how wider forces such as Europeanization, globalization and the global economic crisis have affected both the structure and role of the state and the way public services are managed. It also looks back to examine the transition from public administration to public management and considers how different ideologies have influenced and driven reform. ...
  • June Burnham, Sylvia Horton. Public Management in the United Kingdom
    Public Management in the United Kingdom
    June Burnham, Sylvia Horton
    From the 'Third Way' reforms of the 1990s to today's prospect of a post-bureaucracy era, the management of the UK's public services has been radically overhauled in recent decades. This important new text provides a complete introduction to the key themes and developments in public management and the changing relationship between governments, public service providers and the public. June Burnham and Sylvia Horton examine the key components of public management in the UK, including strategic management and the introduction of new performance management techniques as well as financial and human resources management. The book assesses how wider forces such as Europeanization, globalization and the global economic crisis have affected both the structure and role of the state and the way public services are managed. It also looks back to examine the transition from public administration to public management and considers how different ideologies have influenced and driven reform. ...
  • John Alford, Janine O'Flynn. Rethinking Public Service Delivery
    Rethinking Public Service Delivery
    John Alford, Janine O'Flynn
    Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.
  • Sean Lusk, Nick Birks. Rethinking Public Strategy
    Rethinking Public Strategy
    Sean Lusk, Nick Birks
    Strategy is vital to effective and efficient public service delivery as well as successful governance and leadership. This new text provides a concise yet systematic overview of the achievements, downfalls and complexities of public strategy in today's globalized and often market-driven world. It describes the place of strategy in civic societies whose citizens are more interconnected and vocal than ever. It shows that successful strategic planning goes well beyond problem-solving to developing adaptable plans that can evolve as requirements and circumstances change. And it explains why muddling through simply won't work. Emphasizing the importance of applying a variety of techniques to the process of strategy-creation, Rethinking Public Strategy reassesses the key factors that can deliver significant improvements in public services and build public value. It looks at why public strategy is distinctive, as well as the principles it has in common with the corporate domain. This text...
  • Sean Lusk, Nick Birks. Rethinking Public Strategy
    Rethinking Public Strategy
    Sean Lusk, Nick Birks
    Strategy is vital to effective and efficient public service delivery as well as successful governance and leadership. This new text provides a concise yet systematic overview of the achievements, downfalls and complexities of public strategy in today's globalized and often market-driven world. It describes the place of strategy in civic societies whose citizens are more interconnected and vocal than ever. It shows that successful strategic planning goes well beyond problem-solving to developing adaptable plans that can evolve as requirements and circumstances change. And it explains why muddling through simply won't work. Emphasizing the importance of applying a variety of techniques to the process of strategy-creation, Rethinking Public Strategy reassesses the key factors that can deliver significant improvements in public services and build public value. It looks at why public strategy is distinctive, as well as the principles it has in common with the corporate domain. This text...
  • John Alford, Janine O'Flynn. Rethinking Public Service Delivery
    Rethinking Public Service Delivery
    John Alford, Janine O'Flynn
    Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.
  • Service Management and Customer Satisfaction
    Service Management and Customer Satisfaction
    Having served for five years as lecturer at Bahir Dar University, I feel that I am now on the right truck to understand the secret of success in academics. I held my first degree in Marketing and sales management and my second degree in Business Administration (MBA), both from Addis Ababa University, Ethiopia. Currently, I am pursuing my PhD degree with marketing specialization at the University of South Africa (UNISA) in the distance program. Besides, I have undertaken few academic researches in such areas as Business Process Reengineering and Tourism Marketing. Though the project considers one organization for the case concerned, the literatures reviewed and the concepts used are also applicable for similar service rendering organizations in other countries. I hope the research work will have invaluable insights about how organizations manage services and get customer satisfaction in return.
  • Soft Power, мягкая сила, мягкая власть. Междисциплинарный анализ
    Soft Power, мягкая сила, мягкая власть. Междисциплинарный анализ
    Коллективная монография представляет собой первое планомерное академическое исследование феномена Soft Power, интерес к которому вспыхнул с особой силой в последнее пятилетие. Авторы – специалисты в области политологии и международных отношений, семиотики и языкознания – излагают собственные взгляды на проблему "мягкой силы" и знакомят с представлениями, сложившимися по этому поводу в своих областях. Ряд работ содержит попытки применения нового понятия к описанию политических процессов в ряде стран. Книга представляет интерес не только для исследователей, преподавателей и студентов целого ряда общественных дисциплин, но и для практиков-политконсультантов, специалистов по PR, журналистов, сотрудников госструктур.
  • Mark Tewdwr-Jones. Spatial Planning and Governance
    Spatial Planning and Governance
    Mark Tewdwr-Jones
    A major new introduction to the UK planning system. It outlines the evolution and use of the new spatial planning approach which is increasingly adopted at all levels of the UK planning system from European through to the national, regional, sub-regional and local level.
  • Mark Tewdwr-Jones. Spatial Planning and Governance
    Spatial Planning and Governance
    Mark Tewdwr-Jones
    A major new introduction to the UK planning system. It outlines the evolution and use of the new spatial planning approach which is increasingly adopted at all levels of the UK planning system from European through to the national, regional, sub-regional and local level.
  • Simon Joss. Sustainable Cities
    Sustainable Cities
    Simon Joss
    Interest in the sustainable city is growing around the world and with it come important questions about governing sustainable urban development. Why are there blockages to achieving the goal of a sustainable city? How is it possible to overcome the practical difficulties that initiatives often face? And how can an increasingly technocratic focus be rebalanced with more of a public perspective? In this wide-ranging text, Simon Joss examines mainstream policy and practice and looks at the approaches that can overcome some of their drawbacks. The author examines the core elements of sustainable planning, and how processes of innovation, governance and policy-making work together to achieve sustainable urban change. He assesses the various challenges faced at both the domestic and international level, and across a range of urban scales. These challenges include how to resolve environmentally problematic ways of city-living at the same time as providing for urban social and economic...
  • Simon Joss. Sustainable Cities
    Sustainable Cities
    Simon Joss
    Interest in the sustainable city is growing around the world and with it come important questions about governing sustainable urban development. Why are there blockages to achieving the goal of a sustainable city? How is it possible to overcome the practical difficulties that initiatives often face? And how can an increasingly technocratic focus be rebalanced with more of a public perspective? In this wide-ranging text, Simon Joss examines mainstream policy and practice and looks at the approaches that can overcome some of their drawbacks. The author examines the core elements of sustainable planning, and how processes of innovation, governance and policy-making work together to achieve sustainable urban change. He assesses the various challenges faced at both the domestic and international level, and across a range of urban scales. These challenges include how to resolve environmentally problematic ways of city-living at the same time as providing for urban social and economic...
  • The Multidimensional Benefit of Urban Agriculture
    The Multidimensional Benefit of Urban Agriculture
    In a poor country where agriculture is not only the livelihood of most population, sticking to the traditional methods of production, harvesting and marketing will not only hold the producers under the yoke of destitute living conditions but also results in inefficient utilization of scarce resources. Urban vegetable production has been practiced in Addis Ababa for almost three decades by vegetable producers'' cooperatives along river banks. Moreover, the vegetable producers of Addis Ababa are still using hoe for seed bed preparation, spade and hoe to divert river water to their farm land through furrow, sand filled sacks to build diversion site along major rivers in Addis and sickles to trim their vegetables. This book, therefore, analyzed the major constraints that the producers are facing in producing and marketing vegetables in Addis Ababa from institutional and organizational perspectives. The analysis could give strong insight to those who have vested interest...
  • Michiel S. de Vries. Understanding Public Administration
    Understanding Public Administration
    Michiel S. de Vries
    Public administration – the practice of producing and executing government policy by bureaucrats, politicians, managers and other officials – affects almost everything we encounter in our day-to-day lives. Public administrators are – at least partially – responsible for the amount of hours we work, the quality of the air we breathe, the ease with which we can visit the doctor and the state of the roads we walk and drive down. Despite the widespread relevance of public administration however, the relative amount of government influence on society differs across the world. This major new introduction examines public administration structures, processes and achievements, and the behavior and motivations of the administrators themselves. Internationally relevant and analyzing states at a range of different developmental stages, it examines the key themes and issues that dominate the field. Chapters are framed around a series of questions that determine the typical and the unusual...
  • Paul 't Hart. Understanding Public Leadership
    Understanding Public Leadership
    Paul 't Hart
    This major new text by one of the leading figures in the field worldwide, provides a systematic, and up-to-date introduction to political, public service and civic leadership drawing on a wide range of examples from across the western world. Rather than uncritically importing concepts and themes from the world of business, the author takes full account of the distinctive character of public leadership. Drawing on a wide range of both established approaches and cutting edge research - including his own - he provides an intellectually sophisticated but accessible state-of-the-art assessment which will meet the needs of students and practitioners alike.

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